Privacy Policy

Information We Collect

When you contact us or submit an architectural project brief through this website, we collect only the details you choose to provide:

• Personal Coordinates: Your first name, last name, email address, and direct phone number.
• Property Parameters: Your estate address or neighborhood/city, approximate outdoor square footage, project disciplines of interest (such as architectural turf, hydraulic irrigation overhauls, custom pools, hardscape, or drought-tolerant botanical plantings), desired timeline, and any architectural notes or vision descriptions.

We also receive standard technical data automatically logged by modern web infrastructure (such as device type, browser specifications, operating system, and pages viewed). This data is aggregated and used exclusively to guarantee fast load times, 4K media streaming stability, and cybersecurity protection.

How We Use Your Information

We use the information you submit for purposeful client service:

• To evaluate your property’s hydraulic, elevation, and architectural requirements prior to an initial phone consultation.
• To allocate our master survey equipment (including laser grading tools and soil compaction meters) for your on-site evaluation.
• To prepare customized physical turf swatches, drainage schematics, and municipal rebate estimates (such as LADWP or Metropolitan Water District programs) specific to your estate.
• To communicate directly with you regarding scheduling, project milestones, and project execution.

Confidential Storage & Data Security

Client briefs and property coordinates are stored within private, encrypted enterprise cloud infrastructure protected by multi-factor authentication and strict access controls. Access is restricted exclusively to authorized Heaven Valley project directors, landscape architects, and lead engineers who require the information to service your project.

We retain inquiry records only as long as necessary to fulfill project needs and satisfy legal, municipal licensing, and accounting record-keeping standards.

California Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific statutory rights concerning their personal information:

• Right to Know & Access: You may request disclosure of the specific pieces of personal information we have collected about you.
• Right to Deletion: You may request that we delete personal information collected from you, subject to certain legal exceptions (such as completed contractual records or active warranties).
• Right to Correction: You may request correction of inaccurate personal information maintained in our studio records.
• Right to Non-Discrimination: We will never discriminate against you, alter service levels, or modify pricing if you exercise any of your privacy rights.
• No Sale or Sharing: Heaven Valley does not sell personal information or share personal data for cross-context behavioral advertising.

Your Choices & Data Requests

You are always in control of your data. You may browse our portfolio, service catalogs, and engineering documentation freely without submitting any personal information.

If you have submitted an inquiry and wish to verify, amend, or permanently delete your contact information from our studio records, simply submit your request to the email address below. We respond to and honor all verified client requests promptly.

Changes to This Policy

We may periodically update this policy to reflect refinements in our privacy practices or updates in state and federal law. Any revisions will be published on this page with an updated “Last updated” timestamp.

Studio Contact & Legal Inquiries

If you have any questions, inquiries, or privacy requests regarding this policy, please reach out directly:

Return to Home or submit an architectural brief via our Contact Page.